What we collect
When you create an account we collect what you give us: your name, email address, business name and, when you subscribe, payment details. As you use the product we record which pages were opened, which features were used and which actions were taken, so that we can support you and improve it.
How we use it
To run the product and keep it working. To contact you about your account, changes to the service and support requests. To take payment. To meet legal obligations. We do not sell your data to anyone.
How it is protected
Every request is bound to the business that made it, enforced in the data layer, and access inside a business is bounded by role and by location. Logins, permission changes, financial postings, approvals and exports are recorded with the user, the time and the affected record. Data travels encrypted between your browser and our servers, and every database is backed up nightly and stored separately from the servers that produced it.
How long we keep it
For as long as your account is active. If you cancel, your data is kept for ninety days and then deleted permanently. You can ask for it to be deleted sooner.
Your rights
You can export your data at any time in standard formats, at no charge. You can ask us to correct or delete personal data by writing to [email protected].
Who we are
Trabalance Inc., a Delaware corporation. Questions about this policy go to [email protected].